Here is a revolutionary idea; when you buy insurance you are buying service and advice from the agent. Insurance is not a commodity but a service. Yes, you get an insurance policy; however, not all policies are created equal. We believe that the best way to buy insurance is to select a qualified and experienced agent. Allow the agent to understand your needs and then design a policy that works best for you.
We would like to offer a different way of looking at the insurance buying process. We believe that by following our suggestions you will make better more informed choices.
Know the Difference between Independent Agents and Other Agents
Insurance agents are not all alike. Some agents only represent one insurer, while independent agents represent many. You want an agent who represents many insurers and who is willing to take the time to get to know you. Then market your risk with many different insurers. You want a relationship, not a policy.
Use an Experienced Agent
Your agent should have many years’ experience in the industry. They should have a staff that has the knowledge and experience to handle your individual concerns and questions. Your agent should be able to offer alternatives and services that others can’t.
Ask The Agent Questions Regarding Services Offered. Here Are Few Ideas:
- If I had a claim, how would you help me?
- How many years of experience do you have? And your staff?
- When I call the agency with a question, who would I be speaking with?
- May I have three references?
- What systems do you have to help manage your business?
- How do you define customer service?
- What is your policy for returning phone calls?
- How long do you usually keep a client?
- What makes you skilled at what you do?
- Do you have any industry awards?
- Will I have to ask for my renewal to be processed?
Ask about what professional designations the agent has. This doesn’t always guarantee an agent is expert in all the insurance aspects you require, but it does show the agents commitment to continued education.
Visit Their Web Page
Visiting the agency’s web page is a great way to give you an idea of their services, values and qualifications.
The best thing you can do for your business or family is to select an experienced agent who is committed to developing a personal relationship with you and finding you the best options based on your needs. Remember not all insurance policies are equal, what goes into the policy will determine how claims are settled. You are not buying a product you are managing your risk. Remember, Insurance is not a product, it’s a promise and a trusted relationship.