Why Having An Insurance Partnership In 2021 Is Critical

Business Woman Staying On Top On Chart Bar And Looking With TheCOVID-19 may be part of our lives forever. As we move into 2021, you need to re-think how you view insurance. Insurance is not best purchased with the concept of; the lower the cost the better for me. We have seen too many issues arise in 2020 where someone had cheap insurance and ended up having an un-insurance claim, poor customer services, or no insurance at all.

Remember These Values Should Be Important To You

  • It does not cost you more to develop a relationship with a professional insurance advisor. You want an agent who is there to serve you at all times.
  • The right insurance designed for you is what you need.
  • Understand the value and culture of the agency, do that match yours?
  • Insurance may not be your only option. We might tell you to not turn in that small claim.
  • Insurance is design to protect your family and finances.
  • We offer a process of getting you the insurance you need.
  • Our agency’s core values are based on developing a relationship with you, understanding your needs, and educating you on what action we take together.

Your life is changing. We ask you these kinds of questions to understand your insurance needs.

  • Do you have any domestic employees?
  • Have there been any changes in marital status?
  • Are you involved in any nonprofit organizations?
  • Do you own a business and operate from your home?
  • Are you remote working in 2021?
  • Do you own a second home?
  • Are adult children now living at home?
  • Do you drive for a rideshare company?
  • Do you rent out your home?
  • Have you started a home business?
  • Do you own any unique collections of art, wine, cars, or guns?
  • Are there any children in college?

You need a partner in 2021, let us show you how we do it.

What Is Insurance?

stressMany people think insurance is a product like a car, home, or boat. It is easy to think of insurance as a product, but it is not. You can use and touch a boat or car every day. You spend money; then you get to use it, see it feel it. It’s not so with insurance. You can hold the policy and look at a bunch of words on the policy explaining coverages, risks, and exposures. Yet it just isn’t the same as a test drive. When you select an insurance program, you may never see it or use it until you have a claim. Then you will fully understand what we are saying.

Good insurance will give you a peace of mind that will allow you to live your life with confidence.  You have the confidence that your agent and insurer will be there for you in your time of need.

Insurance is designed to protect you from unknown and unexpected accidents and losses. That is why it is so important to understand what you are buying before you do. If you are not sure what kind of insurance you have, do you really have peace of mind?

Insurance becomes tangible only when you have a claim; then, it becomes very real. At this time, you hope the policy delivers as promised.

Here is why we educate rather than sell.

  • Educated buyers make better decisions.
  • Insurance policies are not all created equal. Insurance is not like a commodity; insurance companies offer many different kinds of policies; these offer coverage you may need or may not need. Why pay for insurance you don’t need? Or worse, you paid for coverage you thought you had but didn’t.
  • Many insurance policies are filled with coverage gaps. These are areas where you need certain coverage, but the policy may not provide it. A coverage gap may also be having policy limits or deductibles not designed for your needs. An agent acting as your advisor can help you identify these gaps and offer solutions.

Give me a call and let talk about how we are different and can help you understand your insurance purchase with clarity. I want to earn your trust.

 

COVID-19

Effective March 19th, Reichley Insurance Agency will no longer be accepting in-person customer visitations until future notice. All other business will continue as usual. Please use our Convenient Drop Box to the left of our door for payments. Our email and phone lines remain open and we are ready and available to provide you with the Super Outstanding Service you deserve.

Take care of yourselves and God Bless.

www.Reichley

COVID-19 Statement

COVID-19 Statement

The global coronavirus outbreak is slowing commerce, and we are still assessing the full business impact on our agency. Thus far, we have not had any disruption of services. We are open for business and are here to help you should you require it.

We strongly recommend everyone follow the CDC’s health and safety protocols.

We are actively monitoring the novel coronavirus (COVID-19) updates from the World Health Organization and the U.S. Centers for Disease Control and Prevention, and will continue to respond based on the best advice of governments, public health authorities and medical professionals.

We continue to monitor the situation and are taking appropriate steps to safeguard our employees and visitors to our office.

We stand together with you through this tough time.

How We Put People Before Policies

We have used “How We Put People Before Policies” as our tagline for many years.  We use it because we truly believe that people are more important than policies.  However, a tagline is meaningless unless it is put into practice.  Here are a number of ways we carry this out this concept every day.

Each Client Is Unique

We know your insurance needs are one of a kind and require personal attention.  Your family may require certain kinds of coverage and we will make sure you understand that.

Education Comes First

Before we even talk about insurance, we want to educate you on your risks and how these risks may affect your family or business.  We believe that if you are educated about your risk you will make educated decisions.

Excellence Starts With A Human Connection

When a client calls, they get a licensed professional who can speak to their specific needs and respond accordingly.  We listen to your concerns, ask questions, and then provide a response.

We Never Stop Learning

Risk and insurance is an ever-changing field.  That is why we, as a team, continue to expand our knowledge base and further our education.  This allows us to provide you with the latest trends regarding your risk and insurance.

Relationships Matter

Insurance is a relationship between you the client, the agent, and the insurance company.  We look out after your interests—we do not work for an insurance company.  We enjoy making personal connections with our clients, and look forward to the next time we interact with them.

What Do You Want From Your Insurance Relationship?

The best relationships are built to last.  Long-term financial relationships are much more than a quick transaction or low price.  Recent surveys by JD Power & Associates found that consumers actually valued long-term relationships.  There are many ways agents can build value and create lasting positive relationships with their clients.

Why Lasting Relationships Matter

If you listen to most insurance advertisements, they tell you to shop your insurance every year and over time, you may save money.  The problem with this concept is insurance is not a specific “one size fits all” product that you might buy and expect to be what you need.  For example, when you buy a faucet, you would not buy all the individual components of a faucet, put it together yourself, and hope it worked.  Rather, you purchase a completed faucet, install it, and it works for years as promised when you bought it.

With insurance, you go into a contractual agreement with the insurer that your claim will be paid based on the terms of the policy.  Insurance is unique and it takes knowledge and skill to put together the right combination of coverage for each individual.  Why would anyone build an insurance product themselves when a professional, experienced, and licensed agent can do it better?

Your Agent Will Care About What You Care About

  1. An agent will get to know your family and your individual needs. Over time, agents develop close relationships with their clients and care about their well-being. Wouldn’t it be good to be on a first-name basis with an agent who knows you and your family, and lives and works in the same local community that you do?
  2. Your agent will know what risks you have. As in any relationship your agent will better understand your risks and be able to educate you on how to manage these risks.
  3. You care about convenience, choices, and control. Your agent will provide you with options of Insurance policies, the ability to control how you access your account, and the convenience of a simple insurance purchasing process.

How Agents Help Build Lasting Relationships

  1. By educating their clients rather than selling a product.
  2. Agents are always keeping up on the latest issues and trends to share with their clients.
  3. You can call their office and get a professional team member who knows who you are.
  4. Agents will meet you where you are.
  5. Life-changing events may require a meeting with your agent; we are here for you.
  6. Instead of calling a voicemail or making an appointment, interested consumers can speak directly with an agent immediately and ask any question they choose.
  7. Agents know what your insurance policies cover and do not cover, which helps you when you have a claim.
  8. An agent will take the lead and work through a claim to make sure you are satisfied.

In conclusion, our marketing plan is not based on internet ads, or catchy slogans, our marketing plan is to have completely happy and satisfied customers and build long-lasting relationships.

While the massive national agencies spend millions on television ads and offer barebones policies, they do not know you. When your needs change or your situation complicates, you don’t want an automated phone tree or cold cyber-agent. You want to talk to compassionate, honest insurance experts – that’s our team. You shouldn’t have to spend hours researching and comparing policies. Let the specialists at Reichley guide you through the complex insurance industry.

Call today to alleviate the worry and get covered – (937) 429-0655.

Do You Know Your Cost of Risk?

As you consider your business insurance, we invite you to think about this subject in the much larger spectrum of “Total Cost of Risk”. Your insurance program is more the premiums you pay

Total Cost of Risk is the sum of the costs arising from all of the risks faced by an organization. Risks can generally be categorized into one of the following three classes:

Operational– Operational Risk includes the cost of products, protection of property, insurance, damage to or destruction of supply sources for key raw materials, components, or services, injuries to employees or outside parties, damage to the property of outside parties including resulting consequential loss, damage to the environment, and employment decisions.

Financial– Financial Risk includes risks associated with commodity price variability or commodity availability, costs of capital and borrowing, customer credits, business development, profit and banking costs.

Strategic– Strategic Risk includes issues of risk that can have a major impact on the overall viability of an organization. These include issues centering on reputation of the organization or its employees, loyalty to the organization of customers or clients, development of new products or services, meeting the demand for existing products or services, and pricing of the organization’s products or services.

When you consider all your risks, it is important to understand how a well-designed insurance program can impact all these areas.

Change your Thinking About Insurance

Most businesses only look at their premiums when they evaluate insurance costs. We would like to provide an alternative view. For example, by only considering insurance premiums you are eliminating many other factors in your total insurance costs. Here are factors that make up your total cost of risk.

Internal Risk Administration

Legal and Claims Expenses

Deductible Costs

Uninsured Loss Costs

Safety Program Costs

Insurance Premiums

Contracted costs

Filing A Claim Correctly Can Save You Time And Money

We hope you never have an accident or loss.  But if you have a loss, knowing that your claim is covered by insurance will help.  That’s what insurance is all about.  And, if you understand the claim filing process, you will find that you will have fewer headaches and your claim will be resolved much faster.

Here are some tips to help you file your claim

Our agency is here to help you through the entire claim process.

  1. Always read your insurance policy so that you know what is covered and what is not covered.
  2. If you are unsure if your claim is covered, it is always good to call our office, or your agent. This is another good reason to have an independent agent to help you through the claim process. Don’t rely on the insurance company to interrupt coverage for you. Sometimes, just a conversation with the insurance company can be logged as a claim, even though no claim was filed.
  3. For auto accidents (depending on the damages), you will need to gather as much information as you can. Call your agent to obtain a check list to keep in your car. You can call our office for help, even right after the accident we are here to help. We offer a 24/7 client emergency number directly to our staff. It is ok to wake us up in the middle of the night; we may be in our pajamas, but we care about you.
  4. Document as much as you can. If you are involved in an auto accident, take photos with your smart phone. Get as many witnesses as possible.
  5. You have an obligation to prevent further damage. For example, if you have roof damage you will need to patch the roof with plastic or other material to prevent any further water damage.
  6. Understand that the claim process will involve working with a number of people. Our office can help take some of the work off your plate, but you will have to talk to the adjuster at some point to review the claim and settlement.
  7. Before accepting any settlement, make sure you are satisfied with the amount. Also make sure you read all the documents.
  8. Remember, all property losses may be subject to your deductible and deductibles may vary within the policy. This will help you understand the expectations of what is covered and what is not.

Use our agency as your resource; we are here to help you manage the claim process.

Insurance Vs. Risk

When you secure or purchase insurance, do you think about your risk?  Most people think about one or two factors when buying insurance; premium and limits. Very little thought is given to the design of the insurance program or qualification of the agent.  The result often leads to frustrated consumers who sadly realize, “My claim is not covered, or not covered completely.”

If you could understand your risk, and then design an insurance program that addressed your individual risk, you might be a more satisfied insurance buyer.  That is why we recommend you develop a “total cost of risk” approach to insurance buying.  Total cost of risk is the sum of the costs arising from all of the risks faced by an organization.

Change Your Thinking About Insurance

Most businesses only look at their premiums when they evaluate insurance costs. We would like to provide an alternative view. For example, by only considering insurance premiums, you are eliminating many other factors of your total insurance costs.  Here are factors that make up your total cost of risk:

  • Internal Risk Administration
  • Legal and Claims Expenses
  • Deductible Costs
  • Uninsured Loss Costs
  • Safety Program Costs
  • Insurance Premiums
  • Contracted costs

Most insurance policies can be designed with specific coverage added or removed, depending on the needs of the client.  You might not have an exposure to a risk that is included in your insurance program, and by eliminating that, you might save money.  Alternatively, you might want to self-insure some risks, so why pay the premiums.

The key is to use an agent who can educate you on these items, and help you understand that insurance should be designed with your needs in mind, not the insurance company.

Insurance Myth Busters… All I Need Is Replacement Cost Coverage

Most people think, “If my policy has replacement cost coverage I am ok, right?”  Well, maybe not.  The term “replacement cost” means “the cost to replace the property on the same premises with other property of comparable material and quality used for the same purpose.”

A Common Myth

“My policy has replacement cost coverage, so I am covered in the event of a loss.”

Myth Busted

Replacement cost coverage has limitations. The most important limitation is that it will only repair or replace up to the policy limit.  So, if your building has a replacement value of $500,000, but your policy has a limit of $450,000, you are underinsured by $50,000.

There may also be a need for functional or extended replacement cost coverage in certain situations.  A guaranteed replacement cost policy pays whatever it costs to rebuild your building as it was before the fire or other disaster–even if it exceeds the policy limit.

The example above is an excellent example of why it is important to have an agent who knows and understands insurance, and one who can communicate complex issues in “English”. This allows our customers to make intelligent choices regarding their insurance.