There is no question most agencies are not managed or led by just one person. Usually, there are a number of people who contribute to the company’s success. One of our agency’s guiding principles is that we are a team, a bomber squadron, not individual fighter pilots. While both are needed, we tend to think […]
We use phrases like “people before policies,” “listen to your needs,” and “Your dedicated team of experts.” These words have meaning to our entire team and are carried out in every conversation with our clients. Here are some of the valued added services every agent should be providing: Claims – When you have a claim, […]
According to the FBI, cybercrime is now ranked as the number one law enforcement concern. The recent oil line attack is a good example. Welcome To The Next Generation Of Business Loss Cyber Liability continues to be a major issue for many businesses. In today’s data-driven social media world, businesses of all sizes have had […]
Does anyone like having an unhappy customer? Do you really like having to deal with a frustrated client? I do not; and I try really hard not to have them. According to customer service experts, customer satisfaction, or should I say un-satisfaction, can be boiled down to these areas: Customers do not feel heard Customer […]
With all the changes going on in our world, customers’ needs seem to change as well. In a recent customer satisfaction survey regarding customer service, we found many interesting changes in what people what. Customer service has quickly risen to the top of the priority list for consumers, and 2021 will be no exception. But […]
Every agency and business has a critical component that ensures its performance. It’s known as employee engagement. It can mean the difference between your employees feeling motivated to take the company to greater heights or feeling overwhelmed to the point of sabotage. It is important that all employees feel engaged in the business so that […]
We are living in uncertain times. COVID-19 and all that goes with it have created a new set of operating rules and risks. There is a number of new risks that have emerged as a result of these changing times. It is vital that your business insurance program have the flexibility to respond to the […]
A recent study by a leading insurance research firm showed something we have been saying for years. That is, when it comes to insurance buying most people are not just looking at price. There are many factors that will lead a person or business to select their agent. Here are some of the factors clients […]
Here is a revolutionary idea; when you buy insurance you are buying service and advice from the agent. Insurance is not a commodity but a service. Yes, you get an insurance policy; however, not all policies are created equal. We believe that the best way to buy insurance is to select a qualified and experienced […]
This is a two-part series focusing on new cyber risks for individuals and businesses. Part One- Business Risk The CIOVID-19 pandemic has affected businesses in a significant way. With remote workers and increased online purchasing, scammers are using some new and some old tricks to get your personal information. Common Cyber Breaches Ransomware. Ransomware is […]
