Entries by Perk Reichley

Why Insurance Is Not A Product

We use phrases like “people before policies,” “listen to your needs,” and “Your dedicated team of experts.” These words have meaning to our entire team and are carried out in every conversation with our clients. Here are some of the valued added services every agent should be providing: Claims – When you have a claim, […]

Cyber Liability

According to the FBI, cybercrime is now ranked as the number one law enforcement concern. The recent oil line attack is a good example. Welcome To The Next Generation Of Business Loss Cyber Liability continues to be a major issue for many businesses. In today’s data-driven social media world, businesses of all sizes have had […]

Do You Want To Avoid Unhappy Customers?

Does anyone like having an unhappy customer?  Do you really like having to deal with a frustrated client? I do not; and I try really hard not to have them. According to customer service experts, customer satisfaction, or should I say un-satisfaction, can be boiled down to these areas: Customers do not feel heard Customer […]

How Agents Can Increase Client Engagement

Every agency and business has a critical component that ensures its performance. It’s known as employee engagement. It can mean the difference between your employees feeling motivated to take the company to greater heights or feeling overwhelmed to the point of sabotage. It is important that all employees feel engaged in the business so that […]

Managing Risk In Uncertain Times

We are living in uncertain times. COVID-19 and all that goes with it have created a new set of operating rules and risks. There is a number of new risks that have emerged as a result of these changing times. It is vital that your business insurance program have the flexibility to respond to the […]

What Are Clients Looking For In An Agent?

A recent study by a leading insurance research firm showed something we have been saying for years. That is, when it comes to insurance buying most people are not just looking at price. There are many factors that will lead a person or business to select their agent. Here are some of the factors clients […]

The Best Way to Select An Agent That Is Right For You

Here is a revolutionary idea; when you buy insurance you are buying service and advice from the agent. Insurance is not a commodity but a service. Yes, you get an insurance policy; however, not all policies are created equal. We believe that the best way to buy insurance is to select a qualified and experienced […]

2021 Presents New Cyber Risks For Your Business

This is a two-part series focusing on new cyber risks for individuals and businesses. Part One- Business Risk The CIOVID-19 pandemic has affected businesses in a significant way. With remote workers and increased online purchasing, scammers are using some new and some old tricks to get your personal information. Common Cyber Breaches Ransomware. Ransomware is […]