Entries by Perk Reichley

Why We Value Customer Service

Traditional insurance “selling” has not always gone hand in hand with good customer service. Traditional insurance selling often consists of a salesperson trying to convince a buyer of the benefits of the product he/she is selling. Conversely, good customer service involves determining the customer’s needs and concerns first, and then determining how to best provide […]

Special Coverage For High Net Worth Individuals

Standard insurance products such as home, auto, life, and personal umbrella policies are sufficient for many people to protect their families and assets. However, there is a lot more to think about for high-net-worth individuals. People with a high net worth must approach insurance differently than others do. They should be protecting their resources and […]

Why Insurance Is Not A Product

We use phrases like “people before policies,” “listen to your needs,” and “Your dedicated team of experts.” These words have meaning to our entire team and are carried out in every conversation with our clients. Here are some of the valued added services every agent should be providing: Claims – When you have a claim, […]

Cyber Liability

According to the FBI, cybercrime is now ranked as the number one law enforcement concern. The recent oil line attack is a good example. Welcome To The Next Generation Of Business Loss Cyber Liability continues to be a major issue for many businesses. In today’s data-driven social media world, businesses of all sizes have had […]

Do You Want To Avoid Unhappy Customers?

Does anyone like having an unhappy customer?  Do you really like having to deal with a frustrated client? I do not; and I try really hard not to have them. According to customer service experts, customer satisfaction, or should I say un-satisfaction, can be boiled down to these areas: Customers do not feel heard Customer […]