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Tom and Harry’s Backyard Chat: Insurance—Product or Service?

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Tom and Harry are on Tom’s back deck, hammering away at a new pergola Tom has been building. A pile of wood is stacked neatly nearby, and the scent of freshly cut lumber mixes with the aroma of burgers grilling on the barbecue. They take a break, wiping their brows and sipping cold beers.

“You know,” Harry said, leaning against the railing, “I was thinking about insurance again. You and your ‘home inventory’ argument got me thinking—you really see insurance differently than I do.”

Tom chuckled, flipping a burger on the grill. “I take that as a compliment. So what’s on your mind this time?”

Harry shrugged, taking another sip of his beer. “I still think of insurance as a product—something you buy, like this wood for the pergola. You pick what you need, pay for it, and you’re done. But you seem to think it’s more than that.”

Tom turned, raising an eyebrow. “Because it is more than that, Harry. Insurance isn’t just something you buy and forget. It’s a service. You’re not just paying for a policy—you’re paying for someone to help you make sense of it all and to be there when it matters.”

“Come on,” Harry said, waving him off. “You buy a policy, you’ve got coverage. What’s so complicated about that?”

Tom leaned on the grill, gesturing with his tongs. “Alright, let’s compare it to this pergola. Sure, you bought the wood, but who’s helping you figure out how to put it together? Would you rather guess and hope for the best, or have someone who’s done it before guide you through?”

Harry laughed. “I see where you’re going, but building a pergola and buying insurance aren’t the same thing.”

“Aren’t they?” Tom challenged. “You bought the wood, but if you don’t assemble it right, it won’t hold up when the wind comes. Same with insurance. You can buy a policy online, sure, but without someone to guide you, you might find out it doesn’t hold up when life throws you a storm.”

Harry frowned, setting his beer down. “Okay, fine. But isn’t it easier to just buy what a big company is offering? They’ve got the resources, and you know what you’re getting.”

Tom shook his head, smiling. “You know what you’re getting on paper, but who’s explaining the details? Who’s asking the right questions? An experienced agent takes that product and turns it into a service, Harry. They make sure you’re not just covered but properly covered.”

Harry crossed his arms. “So what, you’re saying I can’t trust a big company?”

“It’s not about trust—it’s about focus,” Tom said. “A big company is looking out for its bottom line. An agent? They’re looking out for you. When you work with someone who knows your situation, they’re not just selling you something—they’re solving a problem.”

Harry picked up a hammer, twirling it thoughtfully. “But doesn’t that mean paying more? I mean, if I can do it myself, why involve someone else?”

Tom flipped the burgers and turned back to Harry. “Because doing it yourself doesn’t always mean doing it right. An agent saves you time, stress, and often money in the long run. They’re like the foreman on a construction site—keeping everything on track so it doesn’t fall apart.”

“Alright, I get it,” Harry admitted, setting the hammer down. “But you’ve got to admit, it’s a lot easier to just go online and click a few buttons.”

Tom smirked, handing Harry a plate with a burger. “Easier? Maybe. But when you’re in a jam, do you want a call center on the other side of the country, or someone local who knows you? Insurance is about trust and service, Harry. It’s about having someone in your corner.”

Harry took a bite of his burger, chewing thoughtfully. “You’ve got a point. It’d be nice to have someone who actually knows what they’re doing when things go sideways.”

Tom raised his beer in a toast. “Exactly. Insurance isn’t just a product—it’s peace of mind. And that’s something you can’t get from a website.”

Harry laughed, clinking his beer against Tom’s. “You’re relentless, you know that?”

“Just looking out for you, Harry,” Tom said with a grin. “Now, let’s finish this pergola before that storm rolls in—speaking of being prepared.”

They both laughed, picking up their tools and getting back to work under the warm glow of the setting sun.

 

Navigating Changes in the Insurance Industry in 2025

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How Independent Agents Provide Guidance

The insurance industry is poised for transformation in 2025 as new trends and challenges emerge. From advancements in technology to shifts in consumer expectations, the landscape is changing, and individuals and businesses need trusted advisors to navigate these changes effectively. Independent insurance agents are uniquely positioned to provide the guidance needed during this period of transition. Here’s a look at the anticipated changes and how independent agents can help.

  1. Increased Use of AI and Automation

Artificial intelligence (AI) and automation are becoming integral to the insurance process. From chatbots providing customer service to AI-driven underwriting, these technologies promise efficiency but also bring complexity. Consumers may feel uneasy about the lack of a human touch or have concerns about data privacy.

How Agents Can Help:

  • Explain the benefits and limitations of AI tools.
  • Act as a human advocate, ensuring clients feel heard and valued.
  • Provide personalized service that technology alone cannot offer.
  1. New Risks in a Digital World

Cybersecurity threats are evolving, and businesses face heightened risks of data breaches, ransomware attacks, and other digital vulnerabilities. As cyber insurance products evolve, businesses need to stay informed about their options.

How Agents Can Help:

  • Educate clients about emerging cyber risks and the importance of cyber insurance.
  • Tailor policies to address specific business vulnerabilities.
  • Stay updated on cyber insurance developments to provide the best recommendations.
  1. Climate Change and Natural Disasters

The impact of climate change continues to escalate, resulting in more frequent and severe natural disasters. Insurers are adapting by revising coverage options, introducing higher premiums, and enforcing stricter underwriting guidelines.

How Agents Can Help:

  • Guide clients through the complexities of property insurance.
  • Help individuals and businesses find coverage options that balance cost and protection.
  • Advocate for clients during claims processes related to natural disasters.
  1. Regulatory Changes

Insurance regulations may undergo significant changes in 2025 as governments respond to market conditions and consumer protection concerns. These changes can affect everything from coverage requirements to claims handling processes.

How Agents Can Help:

  • Stay informed about regulatory updates and their implications.
  • Act as a resource for clients navigating compliance challenges.
  • Provide clarity on how new regulations impact coverage and claims.
  1. Customized Insurance Solutions

Consumers increasingly demand tailored insurance solutions that reflect their unique needs. From usage-based auto insurance to niche coverage for specific industries, customization is becoming a cornerstone of the insurance experience.

How Agents Can Help:

  • Leverage their expertise to create personalized insurance plans.
  • Utilize data analytics to identify coverage gaps and opportunities.
  • Build long-term relationships by understanding and addressing evolving client needs.
  1. Rising Costs and Economic Pressures

Inflation and economic uncertainties are pushing insurance costs higher, making affordability a concern for many clients. Businesses, in particular, may struggle to balance coverage needs with budget constraints.

How Agents Can Help:

  • Find cost-effective solutions without compromising on protection.
  • Offer risk management advice to help clients reduce claims and control costs.
  • Advocate for clients during premium negotiations and renewals.

Why Independent Insurance Agents Are Essential

Independent agents bring unparalleled value during times of change. Unlike captive agents tied to a single carrier, independent agents have access to multiple insurance providers, enabling them to offer diverse options. They combine market knowledge with a client-first approach, ensuring tailored solutions and ongoing support.

As the insurance industry evolves in 2025, the role of independent insurance agents becomes even more critical. By staying informed, providing personalized advice, and advocating for their clients, these professionals ensure that individuals and businesses can confidently navigate the complexities of the modern insurance landscape. Whether you’re facing new risks, regulatory changes, or rising costs, an independent agent is your trusted partner in achieving peace of mind.

 

Tom and Harry at the Coffee Shop: High vs. Low Deductibles

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Tom: Harry, I don’t understand why you’re still sticking with that low deductible. It’s like paying extra for nothing. I’d rather keep more of my money, thank you very much.

Harry: Oh, sure, Tom, just keep tempting fate. You’re betting on never having a claim. I prefer to sleep well at night, knowing if something happens, I’m not dropping half my savings to fix it.

Tom: Yeah, but that’s the thing—you’re paying that insurance company monthly just for that peace of mind. I mean, think about it. With a higher deductible, my premium is way lower. I’m saving money every month. Plus, it’s not like I’m planning to have an accident.

Harry: Right, because we all plan our accidents. I get it, you’re Mr. Optimistic. But what if your car ends up wrapped around a pole one day? What happens then, huh?

Tom: That’s when my secret weapon comes in—an emergency fund, Harry. I’ve got some cash set aside, just in case. So, if something does happen, I’m ready for it. Until then, I’m not handing over my hard-earned money for no reason.

Harry: Emergency fund, huh? It must be nice—some of us would rather avoid wiping out our savings. Besides, it’s not just about cars. What if your house floods or something?

Tom: Oh, come on, my house is up on a hill! The only flooding we’re dealing with is when my kids leave the garden hose running. But I get your point. Look, it’s not like I’m against coverage—I think having a higher deductible is a smarter way to save. Over time, the difference in premiums adds up. And it’s not like I’m flying blind—I talked to my insurance agent about it. They helped me figure out what made sense based on my finances.

Harry: Yeah, yeah, I talked to my agent too. They actually told me a higher deductible can make sense—if you’ve got the resources to cover it when things go sideways. But personally, I’m not taking any chances. I’d rather keep my deductible low and my stress even lower.

Tom: And that’s fair, Harry. At the end of the day, it’s all about what you’re comfortable with and what you can afford. That’s why talking to an agent is so important—they’re the ones who can help you weigh it all out.

Harry: I’ll give you that one, Tom. It’s like a choose-your-own-adventure book—you just have to know which chapter makes the most sense.

Tom: Exactly! So whether you’re the risk-averse type like Harry or a risk-tolerant maverick like me, the right place to start is with your agent. They’ll help you decide whether high or low deductibles are right. It’s all about finding that balance.

Harry: And, of course, figuring out which one of us gets to buy the other a coffee with all that “savings.”

Tom: Ha! Now that’s a deductible I’m willing to pay.

 

Personal Insurance Planning

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2025 is around the corner, here and now is the best time to think about your personal insurance program. When was the last time you reviewed your insurance coverage? The start of the New Year is a great time to review your personal insurance. Most of us know that major life events can make it necessary to update our insurance coverage. But did you know that even subtle changes can have an impact on your financial needs and plans?  Call our office today, and we can help you find the right combination of coverage and price.

Insurance resolutions

  • Review my insurance to make sure I have the right coverage
  • Take the time to read my insurance policies
  • Do I need to insure any Christmas gifts; jewelry, guns, ATV, boat, etc?
  • Do I have enough life insurance?
  • Get a quote for flood or earthquake insurance
  • Combine my auto and home insurance to save money
  • Complete a home inventory to ensure my property values are correct
  • Consider purchasing or increasing my umbrella coverage

Have I experienced any of these changes? It may impact your insurance

  • Bought or sold a car
  • Changed your marital status
  • Do you work from home?
  • Bought a boat, RV or ATV
  • Change of address
  • Welcomed a new baby into the family
  • Major inheritance
  • Have a new teen driver in the family

 

The Role of an Insurance Agent in Today’s Insurance Buying World

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In today’s fast-paced and increasingly digital world, the way people purchase insurance has evolved. While many consumers rely on online platforms to compare and buy policies, the role of an insurance agent remains crucial. Insurance is more than just a commodity—it’s about finding the right coverage to protect assets, mitigate risks, and provide peace of mind. Here’s how insurance agents continue to play an indispensable role in the insurance buying process today.

  1. Personalized Guidance and Expertise

One of the key benefits of working with an insurance agent is the personal touch they bring to the buying experience. Navigating the complexities of insurance policies, coverage options, and fine print can be overwhelming. Insurance agents provide professional expertise and personalized advice that is tailored to each client’s unique needs.

How Agents Help:

  • They take the time to assess your specific risks and lifestyle to recommend coverage that best suits you.
  • Agents can answer complex questions and help you understand the nuances of different insurance products.
  • Their guidance ensures that you’re neither over-insured nor under-insured, offering the perfect balance of coverage and affordability.
  1. Assistance with Claims and Policy Management

Beyond helping with the initial purchase, insurance agents play a critical role in managing claims and policy updates. Filing claims, understanding deductibles, and handling policy changes can be challenging, but agents are there to navigate these processes smoothly.

How Agents Help:

  • They act as advocates on your behalf when filing claims, ensuring that you get the support and compensation you deserve.
  • Agents provide ongoing service, helping you adjust your policy as life circumstances change—whether it’s buying a new home, adding a family member, or updating your business coverage.
  • They ensure that your coverage evolves as your needs change, providing peace of mind that your assets are protected year after year.
  1. Access to a Broader Range of Insurance Options

Unlike purchasing insurance directly from a single provider, insurance agents often work with multiple carriers, which allows them to offer a broader range of products and options. This advantage is especially important in today’s market, where competition among insurers can lead to better rates and more tailored policies.

How Agents Help:

  • They have the ability to compare different policies and providers to ensure you get the best deal.
  • Agents are skilled at negotiating premiums and can often find discounts or bundled packages to save you money.
  • By presenting multiple options, they empower you to make informed decisions about your coverage.
  1. Building Long-Term Relationships

In today’s digital world, it’s easy to feel like just another number when buying insurance online. However, agents invest in long-term relationships with their clients, often becoming trusted advisors. These relationships are especially important as life changes—whether you’re purchasing a new vehicle, starting a business, or planning for retirement.

How Agents Help:

  • They offer continuous, proactive support to ensure that your insurance evolves with your life.
  • Agents build trust through personalized service, providing peace of mind in knowing you have a reliable professional in your corner.
  • A strong relationship with your agent can simplify insurance management, reducing stress and saving you time.

Despite the rise of digital insurance platforms, the role of the insurance agent remains invaluable in today’s world. Agents provide personalized expertise, guidance during claims, access to multiple insurance options, and long-term relationship management that can’t be matched by a website or algorithm. Whether you’re buying your first policy or reassessing your coverage needs, working with an insurance agent ensures you have a trusted partner dedicated to protecting your financial well-being and future.

 

You Can Teach Old Dogs New Tricks

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Tom and Harry are in Tom’s garage, working on an old car. The hood is up, tools are scattered, and they’re wiping grease from their hands as they chat. The conversation gradually turns to insurance, a topic they often debate.

Tom (tightening a bolt under the hood):
You know, Harry, I’ve been thinking a lot about the role of insurance agents. They’re not just there to sell policies. A good agent educates their clients and presents different options. It’s about giving people the knowledge they need to make informed decisions.

Harry (leans against the car, shaking his head):
I don’t know, Tom. I feel like people can find most of that information online. Insurance agents are just middlemen trying to upsell you on stuff you don’t need. Half the time, they complicate things more than they help.

Tom (wiping his hands on a rag):
I get where you’re coming from, but think about this—insurance is complicated. Sure, you can look things up, but there’s a reason people study for years to become experts in the field. A good agent helps simplify things. They break down all those confusing terms, guide you through what really matters, and make sure you’re not underinsured or overpaying.

Harry (laughs):
Simplify? Come on, most of them just throw a bunch of papers at you and hope you don’t ask too many questions. Besides, there are comparison websites now that can do what agents do—probably faster too.

Tom (raising an eyebrow):
But those websites can’t ask you the right questions. They don’t know your specific needs, like if you’ve got this old car we’re fixing up that you only drive on the weekends. Or maybe you’ve got a home business on the side, which changes your insurance needs. An agent does more than spit out rates; they tailor a plan to fit your lifestyle. They’re problem-solvers.

Harry (smirking):
Maybe, but at the end of the day, they’re still trying to sell you something. They’ve got quotas to hit.

Tom (shrugs):
Yeah, they’re salespeople, but that doesn’t mean they’re not working in your best interest. The best agents aren’t just chasing commissions; they’re building long-term relationships. Look, I’d rather have someone who knows my situation and checks in every year to see if my coverage still makes sense than rely on an algorithm.

Harry (pauses for a moment, then chuckles):
Alright, you got me there. There’s something to be said for the personal touch. Maybe I’m just too skeptical. But still, isn’t that what customer service lines are for?

Tom (grinning):
Customer service? You mean the hours on hold, the scripted answers, the lack of follow-up? That’s not the same as having someone who knows your name, your family, your specific situation. An agent can be your advocate when things go sideways. They can help navigate claims and negotiate with the insurance company. Try getting that from a website or a 1-800 number.

Harry (nodding slowly):
Alright, alright, point taken. I guess having someone who actually cares about your needs, not just the transaction, does make a difference. Maybe insurance agents do have more value than I thought.

Tom (laughs and pats Harry on the back):
Glad you’re finally seeing the light, buddy. Now, hand me that wrench, and let’s get this car running—just don’t forget to call your insurance agent once it’s roadworthy!

Harry (grinning as he hands over the wrench):
You win this round, Tom. Maybe I’ll give my agent a call after all.

 

Why Low Price and High Value Can Be a Contraction in Terms

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Shoppers are always looking for that next big sale or deal. When it comes to purchasing a 46” HDTV, it is easy to identify all the features you want, and then shop for the best price.  In fact, many retailers might even negotiate with you to get your business. When selecting your insurance, you cannot think the same way.  Why?

  • Insurance can never go on sale, it is highly regulated.
  • Consumers rarely have complete information about various insurance products.
  • Consumers may believe that “popular” or advertised products are high in quality.

Let me clarify that high-priced insurance does not always equate to a better value.  However, if you purchase the low-priced insurance policy are you satisfied that all the coverage terms are consistent with a higher-priced one?  A better way to look at this is to consider the value of what you are buying.  Here are some of the value-added advantages you will find in insurance if you do a little searching.

What makes up a high-value insurance program?

  • An insurance policy that will respond to your risks when a loss occurs.
  • The extra services offered by the insurer at no cost to you.
  • The knowledge and expertise of the agent. The agent is your key to a high value advantage. The agent is the one who helps you identify your risks and designs a policy specifically for you.  The agent will be there to help you manage a claim and to educate you.
  • Your agent increases your insurance value by helping you understand why the premiums are different.

Value is more than price.

There are also non-price variables that every insurance purchaser should consider.

  • The agent’s experience in your industry. Do you want an agent who primarily only insures homes to insure your restaurant?  These risks are different and should be treated as such.
  • Insurance companies have customer satisfaction ratings for claims, premium processing, and other services. Do you want to use an insurer with a below-average claims handling rating?

In conclusion, only an experienced agent can help you understand and define the true value of your insurance purchase.

Water Wisdom: Harry’s Sail on Independent Agents

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On a bright and breezy day, Tom and Harry were enjoying a serene sail on Harry’s boat, the gentle waves matching the rhythm of their leisurely conversation. As the sail flapped lightly in the wind, the topic naturally drifted to a familiar theme—insurance—but with a nautical twist this time.

Harry: (gesturing with a rope in hand) You know, Tom, choosing an independent insurance agent is like picking the right boat for sailing. You want something that gives you freedom, not something that ties you to a single dock.

Tom: (raising an eyebrow as he steadies the wheel) Sounds like you’ve thought this through, but aren’t all agents the same at the end of the day? They all sell insurance, right?

Harry: That’s where you’re mistaken, my friend. Captive agents are tied to one insurance company. They can only offer you the policies their company sells, nothing more.

Tom: I see your point, but doesn’t that make things simpler? Less confusion, less fuss?

Harry: (laughing as he adjusts the sail) Maybe simpler, but certainly not better. Independent agents, like this boat, can navigate through a variety of options. They can shop around, compare policies, and find you the best deals and coverage out there.

Tom: Hmm, that does sound like a better route. But is it really that different?

Harry: Absolutely! Think of it this way: If a storm were coming, would you rather have just one route to safety, or multiple escape routes to pick from?

Tom: Multiple, obviously. You need the flexibility when things get rough.

Harry: Exactly! That’s what an independent agent offers—flexibility. They aren’t bound by one company’s policies. If your life changes, or if better options arise, they can quickly adjust your coverage.

Tom: (nodding thoughtfully) I guess that makes a lot of sense, especially considering how much everything else changes.

Harry: Right, and it’s not just about variety. It’s about having an expert who understands the broader market and can truly act in your best interest, much like how I steer this boat with an understanding of the winds and the tides.

Tom: So, an independent agent is like having a seasoned captain who knows all the potential routes.

Harry: Precisely! And just like a good captain who makes the journey safe and enjoyable, a good agent makes your insurance experience less about stress and more about peace of mind.

Tom: (smiling as the shore approaches) Well, when you put it that way, Harry, I think you’ve won this debate. Maybe it’s time I consider switching to an independent agent.

Harry: Glad to hear it, Tom! And remember, it’s all about sailing through life with as little worry as possible.

As they tied up the boat, Tom felt not only the relaxation that a day on the water brings but also enlightened by Harry’s insights. It was clear that, much like navigating a boat, managing insurance needs the right kind of guidance, and Harry had convincingly charted the course toward choosing an independent agent.

 

What Do You Want From Your Insurance Relationship?

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The best relationships are built to last.  Long-term financial relationships are much more than a quick transaction or low price.  Recent surveys by JD Power & Associates found that consumers actually valued long-term relationships.  There are many ways agents can build value and create lasting positive relationships with their clients.

Why Lasting Relationships Matter

If you listen to most insurance advertisements, they tell you to shop your insurance every year and over time, you may save money.  The problem with this concept is insurance is not a specific “one size fits all” product that you might buy and expect to be what you need.  For example, when you buy a faucet, you would not buy all the individual components of a faucet, put it together yourself, and hope it worked.  Rather, you purchase a completed faucet, install it, and it works for years as promised when you bought it.

With insurance, you go into a contractual agreement with the insurer that your claim will be paid based on the terms of the policy.  Insurance is unique and it takes knowledge and skill to put together the right combination of coverage for each individual.  Why would anyone build an insurance product themselves when a professional, experienced, and licensed agent can do it better?

Your Agent Will Care About What You Care About

  1. An agent will get to know your family and your individual needs. Over time, agents develop close relationships with their clients and care about their well-being. Wouldn’t it be good to be on a first-name basis with an agent who knows you and your family, and lives and works in the same local community that you do?
  2. Your agent will know what risks you have. As in any relationship your agent will better understand your risks and be able to educate you on how to manage these risks.
  3. You care about convenience, choices, and control. Your agent will provide you with options of Insurance policies, the ability to control how you access your account, and the convenience of a simple insurance purchasing process.

How Agents Help Build Lasting Relationships

  1. By educating their clients rather than selling a product.
  2. Agents are always keeping up on the latest issues and trends to share with their clients.
  3. You can call their office and get a professional team member who knows who you are.
  4. Agents will meet you where you are.
  5. Life-changing events may require a meeting with your agent; we are here for you.
  6. Instead of calling a voicemail or making an appointment, interested consumers can speak directly with an agent immediately and ask any question they choose.
  7. Agents know what your insurance policies cover and do not cover, which helps you when you have a claim.
  8. An agent will take the lead and work through a claim to make sure you are satisfied.

In conclusion, our marketing plan is not based on internet ads, or catchy slogans, our marketing plan is to have completely happy and satisfied customers and build long-lasting relationships.

Pickleball Pundits: Tom and Harry’s Court-side Debate on Local vs. National Insurance Agents

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On a bright Saturday morning, Tom and Harry found themselves on the pickleball court at the local park, paddles in hand, ready to serve up not just a ball but also a fresh debate. The topic bouncing between them today was the merits of using a local insurance agent instead of a national broker.

As Tom lobbed the ball over the net, he started, “I’ve been thinking, Harry. Going local for insurance makes a lot of sense. It’s like eating at a neighborhood restaurant instead of a big chain. More personal, you know?”

Harry, quick on his feet, returned the serve. “Personal touch, huh? I can see that. But do these local guys really match up when it comes to the big leagues in terms of resources and reach?”

Tom took a swift step to volley the ball, keeping up the pace. “Sure, national brokers have size, but local agents have the home court advantage. They know the area, understand local laws, and they even recognize how the local weather patterns can affect policies.”

Harry nodded, contemplating as he prepared for the next serve. “That’s a fair point. There’s something to be said for someone who knows the territory. Plus, I suppose with local agents, your money stays in the community.”

“Exactly!” Tom exclaimed, scoring a point. “And besides community support, local agents offer something a big corporation can’t—flexibility and a personal relationship. If you have a problem or a question, you’re not just talking to a call center on the other side of the country.” These are small business owners who are more invested in your business and personal success.

Harry returned the ball with a thoughtful flick of his wrist. “I guess dealing with someone face-to-face does cut through a lot of red tape. It’s more human, less corporate, right?” Tom points out, “Even if the national broker has a local office, they are still obligated to their national firm rather than you. “

“Right,” Tom agreed, pausing as they took a brief water break. “Think about it like this—when you’re in a pinch, would you rather rely on a local expert who’s invested in your welfare, or a corporation that sees you as just another number?”

Chewing on that thought, Harry conceded as they resumed their game. “I’m starting to see the appeal. Local knowledge and service do go a long way, especially when it’s about something as crucial as insurance.”

As the game continued, the discussion shifted from comparing agents to sharing stories about community events and local happenings. It was clear that for Tom and Harry, the appeal of local service, much like their game of pickleball, was all about engagement, familiarity, and a shared sense of belonging.

By the end of their game, Harry was not just more open to considering a local insurance agent but also appreciative of Tom’s perspective. “Alright, Tom, you might have swayed me here—both on the court and off it.”

With their game set and match concluded, they shared a laugh and planned to catch up again soon—perhaps next time with less debate and more direct action toward checking out those local agents Tom so passionately advocated for.

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