The partnership between an insurance agent, an insurer, and a client is one of the most important in the industry. Carriers and the underwriters create policies and take on risks for insureds, whereas brokers assist their clients in finding the best insurance policies and carriers for their needs.
The independent agent and broker are the industry’s backbone. They are the primary channel of distribution for commercial property and casualty insurance.
How To Build And Maintain Strong Relationships
Don’t base your relationship on technology
Technology is good and effective tool for both the agent and their clients. But don’t make technology so important that any personal communication is lost.
Follow Through
Agents should build strong relationships with their clients by following through on their commitments and being communicative in the event that something changes, in addition to offering services and advice that help insureds avoid losses. If you say you’re going to do something, you must do it. If you can’t do it, you say, ‘I’m not going to be able to meet the commitment,’ and then you set a new expectation.
Focus on more than just pricing
When it comes to building a strong relationship with insurance agents, one thing that stands out above all else is the need to add value that goes beyond offering competitive insurance prices. When comparing options today, insureds should look for an agent who will not only provide the coverages they require but will also serve as a risk management partner.
Be Consistent
Consistency is essential in all aspects of communication and service. It establishes a pattern that customers can expect, which helps to highlight your value proposition and enhance the customer experience. Simply personalize interactions by framing conversations and messaging in less “scripted” ways. According to one survey, most marketers fail to personalize communication beyond digital channels. Get more customer-specific the next time you pick up the phone. It should contribute to the relationship’s strengthening.
The customer, regardless of the insurance company, ultimately looks to you, the agent, for advice, service, and responsiveness. Regardless of the shifting strategies and focuses in today’s insurance markets, remember to prioritize your customer relationships first, and you’ll find yourself building a book of business that will last for a long time.
While the massive national agencies spend millions on television ads and offer barebones policies, they do not know you. When your needs change or your situation complicates, you don’t want an automated phone tree or cold cyber-agent. You want to talk to compassionate, honest insurance experts – that’s our team. You shouldn’t have to spend hours researching and comparing policies. Let the specialists at Reichley guide you through the complex insurance industry.
Call today to alleviate the worry and get covered – (937) 429-0655
What Should Insurance Buyers Look For In Their Agent
/in UncategorizedOur world is much different than it was just two years ago. Things have changed, and many of these changes are here to stay. We all must adapt to a different way of managing our personal and business lives and finances. Having a high-value insurance agent can help you manage these uncertain times.
Selecting your insurance agent is the most important action you can undertake regarding your personal or business insurance. We like the phrase your insurance is only as good as your agent because it tells the story that the coverage you select depends on your agent’s skill and ability to provide the solutions you need.
Different Kinds of Agents
A captive agent is one who is employed by an insurance company.
These kinds of agents represent direct writers. A captive agent is an insurance agent who only works for one insurance company.
The insurance company pays a captive agent, and they may be a full-time employee or an independent contractor.
An independent agent is someone who owns or operates a small local business. They have relationships with many insurance companies but do not work for them. This allows the independent agent to work for the policyholder.
Qualities of a High-Value Insurance Agent
Ask for information
Consider this as an interview in which you are selecting a representative and an agency.
Remember your insurance coverage is only as good as the agent who offered it. Having a high-value agent will help you navigate successfully through these uncertain time
The Importance of an Annual Insurance Review
/in Business insurance, Customer Service, InsuranceIt is critical that every homeowner or business undertakes an annual insurance review. Regular reviews are equally essential to ensuring that your policy continues to be a good fit for your coverage needs and budget.
In a single year, a lot can happen that can have a significant impact on your insurance costs, coverage options, and limitations, among other things. Among these are the following:
Is this to say that I must immediately contact my insurance agent whenever I purchase new furniture or a family member moves in for six months? Not always. While more significant changes (such as marriage, divorce, or the purchase of a new car) should be reported immediately, items such as upgrading your home entertainment system or upgrading your sound system can be reported during your annual insurance review.
While the massive national agencies spend millions on television ads and offer barebones policies, they do not know you. When your needs change or your situation complicates, you don’t want an automated phone tree or cold cyber-agent. You want to talk to compassionate, honest insurance experts – that’s our team. You shouldn’t have to spend hours researching and comparing policies. Let the specialists at Reichley guide you through the complex insurance industry.
Call today to alleviate the worry and get covered – (937) 429-0655.
Improve Your Customer Service Experience
/in Agent, Business insurance, Insurance, RelationshipsCustomers are the lifeblood of any business and should always take precedence. Customer experience enhancements result in a more loyal customer base. Loyal customers purchase more frequently, spend more, and recommend you to their friends and family. They leave positive reviews for customers. So how are you and your team going to accomplish this? The objective is not simply to have happy clients but also to have educated partners.
The customer experience can be defined by the interactions and experiences your customer has with your agency throughout the entire customer journey, from first contact to becoming a happy and loyal customer.
Several of the most frequent causes of negative customer experiences include the following:
Here are a few actions you can take to improve your customer service experience.
While the massive national agencies spend millions on television ads and offer barebones policies, they do not know you. When your needs change or your situation complicates, you don’t want an automated phone tree or cold cyber-agent. You want to talk to compassionate, honest insurance experts – that’s our team. You shouldn’t have to spend hours researching and comparing policies. Let the specialists at Reichley guide you through the complex insurance industry.
Call today to alleviate the worry and get covered – (937) 429-0655.
Top Cyber Risks For 2022
/in Business insurance, Customer Service, InsuranceThe disruption generated by the COVID-19 epidemic has accelerated digital transformation among businesses and organizations worldwide in the last three years, a trend that experts believe in continuing in 2022. Cyberattacks affect everyone. Here are cybersecurity dangers that firms should be prepared to manage in 2022, according to experts:
Supply chain attacks
According to experts, supply chain cyberattacks will continue to create new chances for cybercriminals this year.
Mobile devices
The COVID-19 epidemic also resulted in an increase in mobile device usage. Not only do remote users rely more heavily on mobile devices, but pandemic experts have also advocated for the widespread adoption of mobile wallets and touchless payment technology to reduce the spread of germs. Cybercriminals have a broader target when there is a more extensive user base.
Remote workers
A firewall, staff awareness, and tight policies and training, among other things, can be used to prevent basic cybersecurity risks within an organization’s setup. When people work remotely, however, putting in place cybersecurity precautions becomes more complicated. Sixty-eight percent of senior IT professionals believe their staff has picked up negative cyber-security behaviors when working from home.
Cloud Vulnerabilities
One could believe that the cloud will grow more secure as time passes, but this is not the case: Cloud vulnerabilities have increased by 159 percent in the last five years, according to IBM. Over 90% of the 29,000 breaches reviewed in Verizon’s DBIR were caused by web app breaches, according to the report.
While the massive national agencies spend millions on television ads and offer barebones policies, they do not know you. When your needs change or your situation complicates, you don’t want an automated phone tree or cold cyber-agent. You want to talk to compassionate, honest insurance experts – that’s our team. You shouldn’t have to spend hours researching and comparing policies. Let the specialists at Reichley guide you through the complex insurance industry.
Call today to alleviate the worry and get covered – (937) 429-0655.
When To Call Your Insurance Agent
/in Business insurance, Customer Service, InsuranceWe strongly believe in developing relationships with our customers. Insurance is not a product; it is a trusted relationship between the agent, insurer, and customer. We are always ready and willing to help you better understand your insurance and help with any questions you may have.
The Value of Your Local Independent Agent
Good Reasons To Connect With Your Agent
If you have any questions about your insurance; please call our office; we are here to help.
While the massive national agencies spend millions on television ads and offer barebones policies, they do not know you. When your needs change or your situation complicates, you don’t want an automated phone tree or cold cyber-agent. You want to talk to compassionate, honest insurance experts – that’s our team. You shouldn’t have to spend hours researching and comparing policies. Let the specialists at Reichley guide you through the complex insurance industry.
Call today to alleviate the worry and get covered – (937) 429-0655.
How Insurance Agents Can Deliver Wow Customer Service
/in Business insurance, Customer Service, Insurance, RelationshipsTo ensure that your customers feel valued and appreciated, you need to provide wow customer service. Excellent customer service entails a number of traits. Today’s business climate is highly competitive. In terms of features, products agencies generally compete head-to-head. When things are too identical, the customer service and the agent’s ability to create a real relationship make the difference.
Here is what agent should do to build strong relationships
Place your clients’ needs above selling a policy.
Insurance is not a product. It is a promise and a trusted relationship. Here at Reichley Insurance Agency, we are not going to sell you something you don’t need. We want to talk to you, determine your needs, and get you covered at the right price.
Educate don’t sell.
Your goal is to educate you so you can make informed decisions. The more they know, the better decisions they will make. It gives you better value out of your insurance.
Know your product or service.
You must know what you’re offering inside and out to deliver excellent customer service. Make sure you and your front-line employees understand how your products or services work. Be aware of the most often asked queries by consumers and know how to respond in a way that will satisfy them. Understand that there are not one size fits all insurance products.
Listen to your clients.
One of the most basic techniques of customer service is to listen. It entails listening to both what your consumers say and what they are communicating nonverbally. Keep an eye out for signals of dissatisfaction and pay attention to what they say directly to you.
Ask for feedback and receive it.
To make the feedback you receive from clients helpful in your customer care process, you must do something with it. Take the time to examine feedback regularly, find areas for development, and implement specific changes in your company.
Agents And Insurance Buyers Can Always Learn Something New
/in Agent, Business insurance, Customer Service, RelationshipsIt seems that the insurance buying process often sets up the perfect storm of comparing coverage, pricing, and service, but it ends up with low-cost winning in the short term and then losing when a claim occurs. How can we help change our understanding of this process so that everyone gets a win? Here are some thoughts.
Agents Should
Be prepared, educate yourself on insurance and risk management. Coming to consultations well-versed in the needs of the other person also assures them that you as the agent will go the extra mile on their behalf.
Listen, ultimately, you’re here to help your customers. If they believe your plan takes precedence over theirs, your business relationship will not last long. You can only meet someone else’s needs if you listen to what those needs are, so always be ready to listen as well as speak.
Try to sell rather than teach, here is what we like to do before we even say the word insurance. We ask questions to understand your needs better. We share our knowledge about your risks, and we help identify the individual risks you face and start the process of putting together a plan to protect you with a combination of insurance, risk transfer, and avoidance techniques.
Our clients routinely tell us that “this is the first time someone took the time to explain this to them. They feel empowered to control and have ownership of their insurance program.
Insurance Buyers Should
Shopping for insurance based solely on price. Comparing insurance policies can be perplexing, but resist the temptation to simply select the policy with the lowest premium. Consider the agent’s qualification, experience, and the company’s reputation, as well as the coverage you’d receive for the premium.
Understand what you are buying, make sure you understand what your insurance policy covers and does not cover.
Not updating your coverage, how long has your family or company had the same insurance policy or policies? You could be making a costly mistake if you simply renew your policy year after year. Consider how much your family or business has changed in the last year.
While the massive national agencies spend millions on television ads and offer barebones policies, they do not know you. When your needs change or your situation complicates, you don’t want an automated phone tree or cold cyber-agent. You want to talk to compassionate, honest insurance experts – that’s our team. You shouldn’t have to spend hours researching and comparing policies. Let the specialists at Reichley guide you through the complex insurance industry.
Call today to alleviate the worry and get covered – (937) 429-0655.
Proven Ways To Build Strong Insurance Relationships
/in Agent, Business insurance, Customer Service, Insurance, RelationshipsThe partnership between an insurance agent, an insurer, and a client is one of the most important in the industry. Carriers and the underwriters create policies and take on risks for insureds, whereas brokers assist their clients in finding the best insurance policies and carriers for their needs.
The independent agent and broker are the industry’s backbone. They are the primary channel of distribution for commercial property and casualty insurance.
How To Build And Maintain Strong Relationships
Don’t base your relationship on technology
Technology is good and effective tool for both the agent and their clients. But don’t make technology so important that any personal communication is lost.
Follow Through
Agents should build strong relationships with their clients by following through on their commitments and being communicative in the event that something changes, in addition to offering services and advice that help insureds avoid losses. If you say you’re going to do something, you must do it. If you can’t do it, you say, ‘I’m not going to be able to meet the commitment,’ and then you set a new expectation.
Focus on more than just pricing
When it comes to building a strong relationship with insurance agents, one thing that stands out above all else is the need to add value that goes beyond offering competitive insurance prices. When comparing options today, insureds should look for an agent who will not only provide the coverages they require but will also serve as a risk management partner.
Be Consistent
Consistency is essential in all aspects of communication and service. It establishes a pattern that customers can expect, which helps to highlight your value proposition and enhance the customer experience. Simply personalize interactions by framing conversations and messaging in less “scripted” ways. According to one survey, most marketers fail to personalize communication beyond digital channels. Get more customer-specific the next time you pick up the phone. It should contribute to the relationship’s strengthening.
The customer, regardless of the insurance company, ultimately looks to you, the agent, for advice, service, and responsiveness. Regardless of the shifting strategies and focuses in today’s insurance markets, remember to prioritize your customer relationships first, and you’ll find yourself building a book of business that will last for a long time.
While the massive national agencies spend millions on television ads and offer barebones policies, they do not know you. When your needs change or your situation complicates, you don’t want an automated phone tree or cold cyber-agent. You want to talk to compassionate, honest insurance experts – that’s our team. You shouldn’t have to spend hours researching and comparing policies. Let the specialists at Reichley guide you through the complex insurance industry.
Call today to alleviate the worry and get covered – (937) 429-0655
What’s Trending In Insurance For 2022?
/in UncategorizedChanging consumer expectations, employment issues, supply chain issues, political unrest, and remote working will all have an impact on the insurance landscape in the coming year. Let’s look at some of our predictions for the most interesting trends that will emerge in the insurance industry in 2022.
2022 Predictions
Recommended Actions
2022 Insurance Planning
/in Customer Service, Insurance, RelationshipsIt will be imperative to evaluate your personal insurance program now that 2022 is approaching. Before buying insurance, most consumers don’t take the time to consider their exposures, options, or present financial situation. It’s critical to take stock of your own finances in order to plan for the future.
It is equally important to work with your agent to help you understand what kind of insurance you are buying and why you are buying it. A good agent will educate you on your risk and help you determine what coverage you need and what coverage you may not need.
Remember insurance is not a product, it is a relationship. The more you know the better decisions you can make. These are things your agent needs to be talking to you about. If they don’t call you, call them to set up a meeting to review your risk, insurance, and coverage.
Insurance is not a product. It is a promise and a trusted relationship. Here at Reichley Insurance Agency, we are not going to sell you something you don’t need. We want to talk to you, determine your needs, and get you covered at the right price. You want to talk to compassionate, honest insurance experts – that’s our team. You shouldn’t have to spend hours researching and comparing policies. Let the specialists at Reichley guide you through the complex insurance industry.
Call today to alleviate the worry and get covered – (937) 429-0655.