There is no question most agencies are not managed or led by just one person. Usually, there are a number of people who contribute to the company’s success. One of our agency’s guiding principles is that we are a team, a bomber squadron, not individual fighter pilots. While both are needed, we tend to think of ourselves as a group of professionals all with the common goal of serving our clients.
Bomber Squadron Traits
- Individuals must work together to accomplish a goal
- If one person slacks on the job, the rest suffer
- Everyone gets the win when the job is done right
Fighter Pilot Traits
- Individual focused
Collaboration and teamwork in business are in the top four skills that determine the success of an employee. Through teamwork, a person can have their voice heard, leading to better ideas and more revenue for a company.
Increased production, creativity, and client satisfaction are the benefits of teamwork. Because teams can solve problems faster due to the range of methods and skillsets, organizations with well-functioning teams generally outperform their competitors.
How We Define Success
- Did we help someone today?
- Did we solve a problem?
- Were we able to educate and inform a prospect or client?
- Do our clients feel more comfortable?
- When a group of coworkers get together, bounce ideas off one another, and share feedback with one another, beautiful things in the company can happen, and our clients benefit.
How Does This Benefit Our Clients?
- Create new ways of looking at insurance issues.
- Better informed and educated clients.
- We hold each other accountable, which improves customer satisfaction.
- The workflow is streamlined, creating more effective communication.
- People are empowered to make decisions in order to meet the customer’s needs.
We invite you to become part of your team. Insurance is not a product. It is a promise and a trusted relationship. Here at Reichley Insurance Agency, we are not going to sell you something you don’t need. We want to talk to you, determine your needs, and get you covered at the right price. Our team is ready to educate and serve you.