We have been on a journey over the past few months to discover how insurance agents and buyers need to re-think how insurance is purchased. We believe that relationships are an important part of the insurance process. Agents have relationships with insurance companies and with their clients. The agent’s objective should be to deliver “wow” […]
We recently ran across a study by PeopleMetrics where they outlined methods of improving the relationships between agents and customers. We thought this information fit right into our continued effort to change the way we think about the insurance buying process. “According to a recent Accenture survey, 91% of insurers “believe that future growth depends on […]
How Cyber Liability threatens your business every day Did you know that an average business has a greater chance of having a cyber breach than it does of having a fire? It is true, and your business insurance policy most likely will not cover cyber liability losses. Technology has enabled the common criminal to get […]
Life can be like a race. We all are in our lanes going as fast as we can to get to the next place. Buying insurance can also be like a race. Except with insurance, you have the option of passing the baton to an independent agent, and when the baton is passed correctly, you […]
In case you have not figured it out, I am on a mission to change the way agents/brokers and their clients interact with each other. There are three things that every agent should be doing with their clients; educate, educate, educate. Ok I know what you are thinking. Just like real-estate, it is location, location, […]
Does anyone like having an unhappy customer? Do you really like having to deal with a frustrated client? I do not; and I try really hard not to have them. According to customer service experts, customer satisfaction, or should I say un-satisfaction, can be boiled down to these areas: Customers do not feel heard Customer […]
Have you left a business and thought, “How are they even in business”? Or have you gotten off the phone and said, “They don’t understand or care about my needs or even respect me”? We have had those experiences, and we don’t ever want any of our customers to feel that way about our firm. […]
The latest news from the Small Business Administration is that only 60% of new businesses survive at least 2 years. Of that 60%, only 44% survive another two years. It is a fact that more small businesses fail then succeed. The two main reasons for failure are lack of planning and funding. While we can’t […]
What Large Companies Do To Lower Costs That Any Company Can Do As we continue on our journey to a better understanding of insurance, we thought it would be informative to identify some risk management “best practices” of larger companies. We believe that many of these “best practices” can, and should, be discussed with businesses […]
“Total Cost of Risk” is the sum of the costs arising from all classes of risk faced by an organization. Insurance is one component of a risk management strategic plan that protects your assets. There are many benefits to this new approach. Benefits of a total cost of risk approach Making effective risk management decisions. […]
